1. Introduction
Welcome to Homii Helps (accessible via https://homiihelps.in/ and its associated applications, collectively the "Platform"). This Privacy Policy explains how Homii Helps ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "Customer") who access our Platform to book various home and professional services ("Pro Services"). By using our Platform, you consent to the data practices described in this policy.
2. Information We Collect
To operate effectively as an intermediary marketplace, we collect the following categories of information
- Account & Identity Information: Name, email address, phone number, profile picture, and demographic information.
- Location Data: Precise or approximate geographic location data from your mobile device or IP address to connect you with nearby Service Professionals and track service fulfillment.
- Transaction & Payment Data: Booking history, service details, and transaction records. (Note: We use secure third-party payment gateways; we do not store full credit card numbers or UPI PINs).
- Usage & Device Data: IP address, device type, operating system, browser type, pages viewed, time spent on the Platform, and crash reports.
- Communications: Records of your communications with us via chat, email, or phone (which may be recorded for quality and training purposes), as well as communications with Service Professionals via the Platform.
3. How We Use Your Information
We process your data for the following essential business purposes:
- Service Delivery: To create your account, verify your identity, and facilitate the booking and delivery of Pro Services.
- Platform Safety & Security: To authenticate users, prevent fraud, perform background checks (where applicable), and ensure the safety of both Customers and Service Professionals.
- Customer Support: To resolve technical issues, address service grievances, and respond to your inquiries.
- Platform Improvement: To analyze user behavior, test new features, and optimize the Platform's algorithms and interface.
- Marketing & Communications: To send transactional updates (booking confirmations, OTPs), policy updates, and promotional offers (subject to your opt-out preferences).
4. Disclosure and Sharing of Information
We do not sell your personal data. We only share it under the following circumstances:
- With Service Professionals: We share your name, phone number, and service address with the independent Service Professional assigned to your booking to enable them to fulfill the service.
- With Third-Party Service Providers: We engage trusted third parties to assist with SMS/WhatsApp routing, cloud hosting, payment processing, data analytics, and customer support. These partners are bound by strict confidentiality agreements.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as a business asset.
- Legal Compliance: We may disclose your information to law enforcement agencies, government authorities, or legal counsels if required by law, subpoena, or to protect the rights, safety, and property of Homii Helps and its users.
5. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies to remember your preferences, track user traffic patterns, and deliver personalized advertisements. You can modify your browser settings to decline cookies, though this may limit certain Platform functionalities.
6. Data Security and Retention
We employ industry-standard physical, electronic, and procedural safeguards designed to protect your personal information from unauthorized access. We retain your data only for as long as your account is active or as necessary to fulfill the purposes outlined in this policy, resolve disputes, and comply with legal obligations.
7. User Rights and Choices
- Access & Correction: You may review and update your profile information at any time within your account settings.
- Marketing Opt-Out: You can opt out of receiving promotional emails/messages by following the "unsubscribe" instructions in those communications.
- App Permissions: You can revoke the Platform's access to your device's camera, microphone, or location through your device's operating system settings.
8. Grievance Officer
In compliance with the Information Technology Act, 2000 and its applicable rules, the details of the Grievance Officer are provided below:
- Name: Homii Helps Team
- Email: support@homiihelps.in
- Contact Number: +91-8756060149